Senior Product Designer based in London building successful products

7 years of experience as a 'full stack' designer in early stage startups and agency. Currently responsible for the consumer experience at Deliveroo, previously responsible for the driver experience at Hailo. I’m also the Co-Founder and Designer of Cinemap.

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Food discovery and search at scale

Re-thinking the food discovery experience for customers on Deliveroo.

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Bespoke customer support tool

All in one tool for Deliveroo’s global customer support to provide great support at scale.

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Compensating Deliveroo customers

A simple and fast tool to compensate deliveroo customers that have experienced issues with their orders.

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Movie showtimes

An iOS app and personal project to help people find movie showtimes, book tickets and keep track of movies they want to see.

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Passenger reliability at peak times

To tackle under-supply at peak times, we launched an incentivisation feature to nudge drivers to complete more jobs during peak-time and be rewarded.

 

Experience

Deliveroo

2015 – present

Senior Product Designer

  • Early product designer at Deliveroo.

  • Responsible for the consumer experience on all platforms.

  • Shipped a new food discovery experience.

  • Solved customer problems and delivered immediate business impact whilst strategically setting the product up for a longer term initiatives.

  • Also led design on the customer support team.

  • Shipped bespoke tools for customer support, increased business efficiency and saved costs whilst providing great customer support.

Hailo

2014 – 2015

Product Designer

  • I was responsible for the driver experience and pre-booking experience.

  • Increased the highest priority business metric through designing a behaviour changing feature for drivers that led to vastly increased pickup reliability for passengers.

  • Also increased company revenue through the release of a new product feature: pre-booking.

Hailo raised $100 million. Acquired by Mercedes-Benz owner Daimler. It rebranded to Free Now part of a new $1bn venture between Daimler and BMW, "Your Now"

Monitise Create

about 2 years

Product Designer

  • Designed and shipped delightful mobile products and experiences for Hub Hotel, FIFA, Formula E, Samsung, Eurasian Bank and more.

Monitise Create was a digital services agency. It started out as Grapple Mobile. In 2013 it was acquired by Monitise and was rebranded as Monitise Create. It has recently rebranded for a second time to Big Radical.